By Sean McPheat
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Extra info for Advanced Communication Skills
We mistakenly believe others share our assumption and so we leave out vital parts of our message. This often confuses others when we do not mean to. We misunderstand others because we fill in gaps in their words from our model of the world, rather than finding out their model of the world. We wrongly think that because we share the same language, we share the same experience. We tend to install our meaning or model of the world upon others. for you” or “I expect…. happened to you”? Often the speaker is mistakenly installing their own view or reaction upon the listener.
O What positive intentions do they have in common? Return to 1st Position and review what you have learned about the other person and about yourself. Hopefully you can learn something valuable, particularly if this is a person that you will need to be interacting with on a regular basis. You can try this tool in any relationship you have that is valuable, not just those in the work environment. com 52 Advanced Communication Skills Tools for Advanced Communication 6. 2 Reframing Reframing is the process of making a shift in the nature of a problem.
Are they using words that express agreement, but sitting all wound up with crossed arms and legs? Unless they just happen to be cold, chances are that there is some matter still unresolved in their mind. You can use this signal as information to you that you still need to do some explaining or ask some additional questions. 3 Match the Person’s Voice You can also match the tone of voice and the speed at which a person talks. For example, if they are a fast talker, try to speak faster yourself. If they happen to speak slowly, watch your own pace and slow it down.